Privacy Policy — 21 takabet

21 takabet collects personal data from players in Bangladesh in order to provide a secure, compliant, and enjoyable betting and casino experience. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are as follows:

Registration Data: When you create a 21 takabet account, we collect your full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and a chosen username. This information is required to establish your account and verify your eligibility to use the platform.

Identity Verification (KYC) Data: To comply with our anti-money-laundering obligations and to verify that players are aged 18 or above, we may collect copies of government-issued identification documents (such as your National Identity Card or passport), proof of address documents (such as a utility bill or bank statement dated within three months), and proof of payment method ownership. KYC documents are handled with strict confidentiality and stored in encrypted form.

Financial Data: When you make deposits or request withdrawals, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, amounts in Bangladeshi Taka (৳), and timestamps. We do not store full card numbers or mobile banking PINs — these are processed directly by our certified payment partners and never passed to our servers in unencrypted form.

Usage and Activity Data: We automatically collect data about how you use the 21 takabet platform, including pages visited, games played, bets placed, session durations, search queries, and interactions with promotions. This data helps us improve platform performance, personalise your experience, and detect unusual patterns that may indicate fraud or problem gambling.

Technical Data: When you access 21 takabet, our servers automatically log your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and time-zone (Bangladesh Standard Time, UTC+6). This data is used for security monitoring, fraud prevention, and platform optimisation.

Communications Data: If you contact our support team via email at [email protected] or through any on-platform messaging system, we retain records of that correspondence. This includes the content of your messages and any attachments you provide, so that we can track and resolve your enquiry effectively.

The following table summarises the main categories of personal data collected by 21 takabet and the legal basis on which each category is processed:

21 takabet uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with this Privacy Policy without first obtaining your explicit consent.

Account Management: We use your registration data to create, maintain, and manage your 21 takabet account. This includes processing your login credentials, updating your account profile, and communicating important account-related notices to you by email.

Age and Identity Verification: We use KYC data to confirm that you are aged 18 or above and that your identity matches the details provided at registration. This is a legal obligation and is fundamental to our responsible gaming commitments. We do not allow unverified players to access real-money betting or casino features.

Payment Processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial records are also maintained for accounting, audit, and anti-money-laundering compliance purposes.

Fraud Prevention and Platform Security: Technical data and usage data are analysed in real time to detect and prevent fraudulent activity, unauthorised account access, multiple-account violations, bonus abuse, and other forms of platform misuse. Suspicious activity may trigger an account review and, where warranted, escalation to relevant authorities.

Responsible Gaming Monitoring: Activity data — including the frequency, duration, and value of your betting and gaming sessions — is used by 21 takabet's responsible gaming systems to identify patterns that may indicate problem gambling behaviour. If such patterns are detected, our team may reach out proactively to offer support or self-exclusion options.

Customer Support: Communications data is used by our support team to handle and resolve your enquiries, complaints, and disputes. We retain support records so that follow-up interactions can be handled with full context of your history.

Platform Improvement and Personalisation: Anonymised and aggregated usage data is used to improve the design, performance, and content of the 21 takabet platform. On an individual level, your activity data may be used to personalise the promotions, game recommendations, and sporting events surfaced to you on the platform.

Legal Compliance: We use and retain personal data as required to comply with applicable laws, respond to regulatory enquiries, cooperate with law enforcement authorities, and enforce our Terms & Conditions.

21 takabet does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We share your data only with trusted third parties where it is necessary to deliver our services, comply with legal obligations, or protect the security of the platform.

Payment Service Providers: Your financial data is shared with our certified payment processing partners — including the operators of bKash, Nagad, Rocket, Upay, and the card networks (Visa and Mastercard) — solely for the purpose of processing your deposits and withdrawals. Each payment partner operates under its own privacy and data security standards and is bound by contractual confidentiality obligations with 21 takabet.

Identity Verification Partners: KYC documentation may be shared with third-party identity verification service providers who assist us in processing and validating player documents. These partners are contractually bound to process your data solely for the purpose of identity verification and to maintain appropriate data security standards.

Game Providers: When you play casino games powered by third-party providers — including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi — certain session data (such as your player ID, bet amounts, and game results) is shared with the relevant provider to facilitate gameplay, record results, and calculate payouts. Game providers do not receive your name, address, or payment method details.

Fraud Prevention and Security Services: We may share technical data (including IP addresses and device fingerprints) with fraud detection service providers to identify and prevent unauthorised access, bonus abuse, and other security threats. These providers are engaged as data processors acting under our instructions.

Legal and Regulatory Disclosure: 21 takabet may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required by applicable law or in response to a valid legal process. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement and, where permitted by law, will notify you of such disclosure.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the 21 takabet business, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected players in advance and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

21 takabet uses cookies and similar tracking technologies on its website to enhance your browsing experience, maintain your session, and analyse platform usage. A cookie is a small text file placed on your device by a website you visit. Cookies cannot execute code or deliver viruses to your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the 21 takabet website to function. They include session cookies that keep you logged in as you navigate between pages, security cookies that detect and prevent fraudulent activity, and cookies that store your language and region preferences (English / Bangladesh). These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the 21 takabet website — which pages are visited most frequently, how long users spend on each page, and where users navigate from and to. This data helps us improve the platform's design, content, and performance. No personally identifiable information is collected by these cookies.
• Functionality Cookies: These cookies remember your preferences and settings on the 21 takabet platform — such as your preferred sports, casino game categories, and notification preferences — so that you do not need to re-configure them on every visit.
• Targeting and Personalisation Cookies: With your consent, 21 takabet may use cookies to personalise the promotions and content displayed to you based on your activity and interests on the platform. You may withdraw consent for these cookies at any time.

Local Storage and Session Storage: In addition to cookies, 21 takabet may use browser local storage and session storage technologies to store small amounts of data on your device for performance and security purposes. These are handled in accordance with the same principles and retention limits described in this Privacy Policy.

Third-Party Tracking: Some of the third-party services integrated into the 21 takabet platform (such as game providers and fraud prevention tools) may set their own cookies or use similar tracking technologies when you interact with their services. 21 takabet does not control these third-party cookies and recommends reviewing the privacy policies of the relevant third-party providers for further information.

21 takabet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

When personal data is no longer required for the purpose for which it was collected, 21 takabet will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data (which can no longer be linked to any individual) may be retained indefinitely for statistical and analytical purposes.

21 takabet takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Encryption: All data transmitted between your device and the 21 takabet platform is protected by TLS (Transport Layer Security) encryption. Sensitive data stored on our servers — including KYC documents, financial transaction records, and account credentials — is encrypted at rest using AES-256 encryption.

Access Controls: Access to personal data within 21 takabet's systems is restricted on a strict need-to-know basis. Only authorised personnel whose job function requires access to specific categories of player data are granted that access, and all access is logged and audited. Employees are required to use strong, unique credentials and multi-factor authentication where applicable.

Payment Security: All financial transactions on 21 takabet are processed through PCI-DSS compliant payment channels. Full card numbers and mobile banking PINs are never transmitted to or stored on 21 takabet's own servers. Our payment processing partners — including the bKash, Nagad, Rocket, and Upay networks — maintain their own independent security certifications.

Fraud Detection: 21 takabet operates automated fraud detection systems that monitor account activity in real time for anomalous patterns. Suspected security incidents — including unauthorised login attempts and suspicious transaction patterns — trigger immediate alerts and may result in temporary account restrictions pending investigation.

Data Breach Response: In the event of a personal data breach that poses a risk to players, 21 takabet will take immediate steps to contain the breach, assess the impact, and notify affected players as promptly as possible. We will provide clear information about what data was affected, what steps we have taken in response, and what actions — if any — players should take to protect themselves.

As a player on 21 takabet, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that 21 takabet holds about you, along with information about how it is being used. We will provide this information in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic account details directly through your account profile settings.
• Right to Erasure: You have the right to request that 21 takabet delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that this right is subject to our legal obligations to retain certain categories of data (see Section 05).
• Right to Restrict Processing: In certain circumstances, you may request that 21 takabet restrict the processing of your personal data — for example, while we investigate a dispute about its accuracy or the legitimacy of our processing.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests — including profiling for marketing personalisation. You may also withdraw your consent to marketing communications at any time without affecting the lawfulness of any processing carried out prior to withdrawal.
• Right to Withdraw Consent: Where 21 takabet processes your data on the basis of your consent (e.g., for marketing), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect processing that took place before the withdrawal.

21 takabet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this Policy, we will publish the revised version on this page with an updated effective date and, where appropriate, notify registered players by email.

The current version of this Privacy Policy is effective as of 1 January 2026. Your continued use of the 21 takabet platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your data.

Contact for Privacy Enquiries: If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which 21 takabet handles your personal data, please contact our support team in English at:

• Email: [email protected]
• Response time: within 24 hours (Bangladesh Standard Time, UTC+6), Monday to Sunday
• Subject line recommended: "Privacy Policy Enquiry" or "Privacy Rights Request"

We are committed to resolving privacy-related concerns promptly and fairly. If you are not satisfied with our response to your privacy enquiry, you may have the right to escalate your complaint to a relevant data protection authority in your jurisdiction.

This Privacy Policy is published in English and shall be interpreted in English. 21 takabet operates as an English-language platform serving players in Bangladesh. All privacy rights requests and related correspondence should be submitted in English for efficient handling.